FAQ
To assist you in understanding our products and services, we have compiled the following frequently asked questions:
-
What materials are used in Naleee earrings? We use carefully selected gemstones and high-quality materials to ensure durability and aesthetic appeal. Each product description contains details about the materials used for that specific pair of earrings.
-
What is your shipping policy? Our shipping fees are based on your order total. For orders between $0.00 and $49.00, we charge $5.99 for Standard Shipping. For orders of $49.00 and above, we provide free Standard Shipping. We also offer an Expedited Shipping option for a flat fee of $8.99 for all orders, regardless of the order value.
-
What if I am not satisfied with my purchase? At Naleee, we accept returns and refunds. If you are not satisfied with your purchase, please contact our support team at service@naleee.com within a reasonable timeframe after receiving your item. Please provide your order details and any necessary information so we can guide you through the return process according to our policy.
-
How can I track my order? Once your order has been processed and shipped, you will receive a confirmation email containing your logistics tracking information. You can use this link to monitor the progress of your delivery.